Important information about our privacy policy and terms of service
Effective Date: 01/04/25
TuTax Return & Deduction Grabber Privacy Policy
At TuTax Return, your privacy matters — and not just because the law says so. We genuinely care about keeping your personal and financial details under lock and key.
This Privacy Policy explains how TuTax Return and our trusty sidekick app, Deduction Grabber, collect, use, store, and share your information. If you use our website or app, this policy applies to you.
We're TuTax Return — Aussie tax return specialists, bookkeeping simplifiers, and champions of not overpaying the ATO. Our stable of services includes:
We only collect what we need to do our job — nothing sneaky, nothing shady.
When you use TuTax Return or Deduction Grabber, we may collect:
Deduction Grabber helps you track your expenses and receipts so you don't miss a single deduction come tax time.
We may use trusted tools such as Firebase for analytics and crash reporting — all data is anonymised and used solely to improve app functionality.
We use your info to:
We retain your tax and deduction records for five (5) years, in line with Australian Tax Office requirements. After that, we securely delete or anonymise the data unless you tell us otherwise.
We do not sell your info. Ever. But we may share it with:
You can:
If you're in the EU/EEA and think we haven't handled your data properly, you can lodge a complaint with your local data protection authority — for example, the AEPD in Spain. If you're in Australia, you can complain to the OAIC.
We use top-tier security, including encryption, secure servers, and strict access protocols to protect your data. No cowboys here — just well-behaved tech.
Your data may be stored in Australian or internationally-based secure cloud services. All storage complies with Australian privacy law, and our providers are GDPR-compliant where applicable.
Our website uses cookies — some strictly necessary, some for analytics (Google Analytics, Microsoft Clarity) and some for marketing attribution (our CRM, GoHighLevel). Nothing beyond what's strictly necessary loads until you choose to accept it in our cookie banner, and you can change your mind anytime via "Cookie Settings" in the footer.
For the full list of cookies we use, who sets them, how long they last and how to control them, see our dedicated Cookie Policy.
TuTax Return and Deduction Grabber aren't designed for kids under 16. If you're underage and obsessed with taxes — impressive, but you'll need a grown-up.
If we update our Privacy Policy, we'll post it on our site and notify you via the app or email (if it's a major update). Keep an eye on this page occasionally.
Need help? Want your data deleted? Just want to chat about deductions?
For any further queries, please reach out—we're happy to assist!
By using our website and services, you agree to these terms and conditions. We may update them from time to time, so it's a good idea to check back whenever you visit.
TuTax Return service fees are non-refundable once the tax return process has commenced. Refunds may only be issued in cases of duplicate payments or billing errors. Requests for refunds must be made within 7 days of payment by contacting our support team.
TuTax Return reserves the right to adjust service fees at any time. Fee changes will apply to new transactions and will not affect users who have already paid. Any significant changes will be communicated via the website or email notification.
You can browse our website and download content for personal use.
You cannot:
TuTax Return is not responsible for errors or omissions in tax returns caused by user-provided information. Users are responsible for reviewing and ensuring the accuracy of their tax return before submission.
TuTax Return does not guarantee any specific tax refund amount or outcome. Tax return results depend on individual circumstances and ATO assessments. TuTax Return is not liable for any discrepancies between user expectations and ATO determinations.
Under consumer law, if our services are defective, we will:
If you are not a consumer under the C&C Act, our liability is limited to resupplying the services or refunding the cost.
Users are responsible for ensuring their tax returns comply with ATO regulations. TuTax Return is not liable for any penalties, audits, or legal consequences resulting from incorrect or fraudulent submissions.
When you opt in to the service, we will send you a message to confirm your subscription.
By opting in to receive messages, you agree to receive recurring automated marketing and informational text messages from Tax Return Australia. Automated messages may be sent using an automatic telephone dialing system to the mobile phone number you provided when subscribing or to any other number you designate.
Message frequency varies and additional mobile messages may be sent periodically based on your interaction with Tax Return Australia. Tax Return Australia reserves the right to modify the frequency of messages sent at any time to increase or decrease the total number of messages sent. Tax Return Australia also reserves the right to change the short code, phone number, or alphanumeric sender from which messages are sent.
Your standard message and data rates may apply. If you have any questions about your text or data plan, it is best to contact your mobile provider. Your mobile provider is not responsible for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers are not responsible for delayed or undelivered messages.
Messages will provide instructions to unsubscribe by texting STOP or through a link included. After unsubscribing, we will send you a message to confirm that you have unsubscribed and no further messages will be sent. If you wish to receive messages from Tax Return Australia again, sign up as you did the first time and Tax Return Australia will start sending you messages again.
If you need help with our services, email us at [email protected] or, if available, text "HELP" at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages sent from Tax Return Australia, you can also access unsubscribe instructions and our company information by following that link.
You agree that before changing your mobile number or transferring your mobile number to another person, you will text "STOP" from the original number or notify us of your old number at [email protected]. The obligation to inform us based on the above events is a condition of using this service to receive messages.
If you have any questions about your data or our privacy practices, check our Privacy Policy in this page.
We reserve the right to change or cancel our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will become effective immediately upon posting. If you do not accept a change to these Messaging Terms, you must unsubscribe from our messaging program. Your continued enrollment after such changes will constitute your acceptance of such changes.
By using TuTax Return, you acknowledge and accept these terms. If you disagree, please refrain from using our services.
Got questions? Contact us! We're happy to help.