TuTax Return: The undisputed leader in Australian tax recovery

Effective Date: 01/04/25

TuTax Return & Deduction Grabber Privacy Policy

At TuTax Return, your privacy matters — and not just because the law says so. We genuinely care about keeping your personal and financial details under lock and key.

This Privacy Policy explains how TuTax Return and our trusty sidekick app, Deduction Grabber, collect, use, store, and share your information. If you use our website or app, this policy applies to you.

1. Who We Are

We're TuTax Return — Aussie tax return specialists, bookkeeping simplifiers, and champions of not overpaying the ATO. Our stable of services includes:

TuTax Return – The most realiable provider for Australia's tax return
Deduction Grabber App – A smart expense tracker that keeps your deductions organised for tax time

2. What We Collect (and Why)

We only collect what we need to do our job — nothing sneaky, nothing shady.

When you use TuTax Return or Deduction Grabber, we may collect:

Personal info – name, email, phone number, address, TFN (when required for lodging returns)
Income and business data – so we can do your tax properly
Expense records – from Deduction Grabber: categories, amounts, receipts, and notes
Device and usage data – to improve performance and squash bugs

3. Deduction Grabber App-Specific Info

Deduction Grabber helps you track your expenses and receipts so you don't miss a single deduction come tax time.

Here's what the app does:

Allows you to input, store, and categorise expenses
Uploads receipts via camera or file upload (only with your permission)
Saves data securely either on your device or in our encrypted cloud
Optionally syncs with your TuTax Return account for seamless tax return prep

App Permissions Required:

Camera access – only if you choose to snap receipts
Storage access – to save and retrieve your files locally

Third-Party Tools Used:

We may use trusted tools such as Firebase for analytics and crash reporting — all data is anonymised and used solely to improve app functionality.

4. How We Use Your Info

We use your info to:

Lodge accurate tax returns
Help you stay organised for tax time
Improve our website and app experience
Send you updates (you can opt out anytime)
Meet legal obligations — we're accountants, after all

5. How Long We Keep Your Info

We retain your tax and deduction records for five (5) years, in line with Australian Tax Office requirements. After that, we securely delete or anonymise the data unless you tell us otherwise.

6. Who We Share With

We do not sell your info. Ever. But we may share it with:

The ATO or other government bodies (when necessary and with your consent)
Third-party providers who help us host, secure, and maintain our systems
Legal authorities, if we're required to under the law

7. Your Data, Your Control

You can:

Access and update your details via your TuTax Return account
Request a copy of the data we hold on you
Ask us to delete your data (unless we need to keep it for legal reasons)
Opt out of communications and marketing messages anytime

8. Security

We use top-tier security, including encryption, secure servers, and strict access protocols to protect your data. No cowboys here — just well-behaved tech.

9. Data Storage Locations

Your data may be stored in Australian or internationally-based secure cloud services. All storage complies with Australian privacy law, and our providers are GDPR-compliant where applicable.

10. Cookies (No, Not the Edible Kind)

Our website uses cookies to make things smoother and smarter. You can disable them in your browser settings, but be warned — some features may go walkabout.

11. Children's Privacy

TuTax Return and Deduction Grabber aren't designed for kids under 16. If you're underage and obsessed with taxes — impressive, but you'll need a grown-up.

12. Changes to This Policy

If we update our Privacy Policy, we'll post it on our site and notify you via the app or email (if it's a major update). Keep an eye on this page occasionally.

13. Contact Us

Need help? Want your data deleted? Just want to chat about deductions?

Email: juanromero.taxreturnaustralia@gmail.com

Phone: +34 686 33 61 57

Website: https://tutaxreturn.com

For any further queries, please reach out—we're happy to assist!

By using our website and services, you agree to these terms and conditions. We may update them from time to time, so it's a good idea to check back whenever you visit.

1. Using TuTax Return and Registration

To access our services, you need to register as a TuTax Return user. This involves providing accurate details and keeping them up to date.
Upon registration, you'll receive a password and agree to our service fees (see below for details).
Your information is handled according to our Privacy Policy, available on our website.

2. Fees and Payment Policy

Fees apply once you begin using the TuTax Return Online Tax Return Process. Charges occur after ATO pre-fill or if you proceed without pre-fill.
The fee covers access to our platform, guidance, and tax advice—it is not dependent on whether you receive a tax refund or have a tax bill.
Fees remain payable regardless of whether you complete, submit, or abandon your tax return. Your engagement with the TuTax Return system incurs a fee that is not conditional on final lodgement.
Lodging your tax return is an additional complimentary service.
Your tax return will not be lodged if we determine it is not fit for submission, but fees remain payable for the use of our system.

Refund Policy:

TuTax Return service fees are non-refundable once the tax return process has commenced. Refunds may only be issued in cases of duplicate payments or billing errors. Requests for refunds must be made within 7 days of payment by contacting our support team.

3. Scope of Service & Advice

TuTax Return provides general tax advice as part of our service.
However, we do not offer personalised financial planning, legal services, or representation in ATO disputes without prior agreement.
For complex tax matters, we recommend consulting with TuTax Return first to ensure appropriate assessment of the situation is undertaken.

4. Using Our Services

Our services are only available to users over 18 years old.
Prices are listed in Australian Dollars (AUD) and exclude GST.
We strive to keep our pricing up to date but may change fees without prior notice.

Changes to Fees:

TuTax Return reserves the right to adjust service fees at any time. Fee changes will apply to new transactions and will not affect users who have already paid. Any significant changes will be communicated via the website or email notification.

5. Account Security & Responsibility

Users are responsible for maintaining the confidentiality of their account credentials.
Any unauthorised use of your account must be reported immediately.
TuTax Return is not liable for any loss arising from unauthorised access due to a user's failure to secure their login details.

6. Website Access & Restrictions

You can browse our website and download content for personal use.

You cannot:

Modify, copy, or distribute website content without permission.
Use data mining, robots, or mirror our site.
Link to our site without approval.

7. User Conduct & Misuse Policy

Users must use TuTax Return services lawfully.
Any attempt to submit fraudulent tax information, exploit system vulnerabilities, or misuse the platform will result in immediate suspension of services and may be reported to relevant authorities.

8. External Links

We may link to other websites for convenience but don't endorse or take responsibility for their content.
Unauthorised linking to our site is not allowed.

9. Intellectual Property

All website content, including text, images, and branding, is owned by TuTax Return or used with permission.
Any feedback or suggestions you provide become our property and may be used without compensation.

10. Disclaimers & Liability

We do our best to provide accurate and reliable services, but we do not guarantee error-free operation.
We are not responsible for any viruses, data loss, or issues caused by third-party sites.

User Responsibility:

TuTax Return is not responsible for errors or omissions in tax returns caused by user-provided information. Users are responsible for reviewing and ensuring the accuracy of their tax return before submission.

Tax Outcome Disclaimer:

TuTax Return does not guarantee any specific tax refund amount or outcome. Tax return results depend on individual circumstances and ATO assessments. TuTax Return is not liable for any discrepancies between user expectations and ATO determinations.

Under consumer law, if our services are defective, we will:

Repair or replace defective services, or
Offer a refund as required under the Competition and Consumer Act 2010 (C&C Act).

If you are not a consumer under the C&C Act, our liability is limited to resupplying the services or refunding the cost.

11. Indemnity & Legal Jurisdiction

By using our site, you agree to indemnify us from any claims or damages related to your use of our services.
These terms are governed by the laws of Queensland, Australia, and any disputes must be settled in Queensland courts.

Compliance with ATO Regulations:

Users are responsible for ensuring their tax returns comply with ATO regulations. TuTax Return is not liable for any penalties, audits, or legal consequences resulting from incorrect or fraudulent submissions.

12. Privacy & Security

We take privacy seriously and protect your data in line with our Privacy Policy.
While we do our best to keep your information secure, we cannot guarantee absolute security.

13. Termination of Services

TuTax Return reserves the right to suspend or terminate access to its services at any time if a user is found to be in violation of these Terms & Conditions, engaged in fraudulent activity, or misuses the platform in any way.
Any fees paid are non-refundable in such cases.

Final Notes

By using TuTax Return, you acknowledge and accept these terms. If you disagree, please refrain from using our services.

Got questions? Contact us! We're happy to help.

Legal Notes

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Privacy Policy